Only goods that are defective under warranty may be returned for us to repair, or refund / exchange on the instruction of our Supplier. We do not provide the warranty on the goods, we act under their instruction. See CARRY-IN WARRANTY paragraph in Terms & Conditions.
As stated in our Terms & Conditions, we cannot be held responsible if you purchased the incorrect product and did not obtain our advice first. However, at our discretion, and depending on which product it is and whether it is a usual stock item or whether it was a Special Order ex warehouse, we MAY consider refunding or exchanging your item under the following conditions:
- If we agree that the item may be returned you must do so within 30 days of the ship date at your cost.
- The product is in its original packaging and the packaging is in resalable condition.
- The product is in “like-new” condition, with no signs of use, wear, or damage.
- The product is returned with all the original paperwork that accompanied the item ordered.
On receipt of the product we will either apply the credit toward an exchange or provide a refund for the retail cost of the item (less any shipping and 15% restocking fees). A re-stocking fee of 15% will be charged on all such returns. It is therefore important to ensure correct ordering of products. We provide detailed information about each product, so please check all of the specifications and features to make sure it is suitable before submitting an order. If you have a question about a product, please fill in the product enquiry form or e-mail us on email@example.com before placing an order.