As this website is a catalogue of many of the items we sell, and not all items are kept in stock all of the time, on many occasions we have to obtain the item from the supplier warehouse before we can send it to you. In this case there can be a turnaround time of about three days before we actually ship it, or it is available to collect in-store. We will do our best to keep you informed of the progress of your order at all times. Once shipped, you can usually expect a 2-4 day delivery period using Economy Road Freight via The Courier Guy. Any sizes, dimensions or weights displayed in the Additional Information Tab are for shipping purposes only and are not necessarily the actual size of the product. WE DO NOT SHIP STIHL MACHINES, THEY MUST BE COLLECTED IN-STORE. (If we need to cancel your STIHL machine order and refund you, due to you not being able to Pick Up in-store, we reserve the right to deduct the Bank Fees/Commissions incurred on the sale.)
The Cart is currently only configured to ship certain products within South Africa. If you are outside RSA please email us, we will see if we can get a quote for shipping to you, we may not be able to arrange shipping to certain countries.
SHIPPING INSURANCE: At Checkout there is an option to tick if you would like to take Insurance. As is the norm with insurance claims, if a claim is made for loss or damage in transit, there is an excess (first amount payable) that will be deducted from your claim. The Courier Guy’s insurance wording is as follows:
“The company shall insure the goods for an amount not exceeding One Thousand Rand (R1000), where insurance is requested but no value declared for a premium. Where insurance is requested and the value declared exceeds One Thousand Rand (R1000) a premium representing a percentage of the declared value will be levied. In the event of a claim, a minimum excess of the declared value applies. In the event of a hi-jack or theft a minimum of fifteen (15) percent excess of the declared value will apply, the minimum excess applicable being Two Thousand Five Hundred (R2500). In the event of loss due to non hi-jacking or no theft a minimum of ten (10) percent excess of the declared value will apply, the minimum excess applicable being One Thousand (R1000). The Company is not obliged to insure goods exceeding Ten Thousand Rand (R10 000).”
Sometimes we may use an alternate courier, and certain products have NO INSURANCE OPTION due to their nature, value, package size or weight, and we request that you take out your own insurance before we ship it, if you do require your goods to be insured. Please Note: THE RISK PASSES TO YOU ONCE YOUR GOODS LEAVE OUR SHOP.