As this website is a catalogue of many of the items we sell, and not all items are kept in stock all of the time, on many occasions we have to obtain the item from the supplier warehouse before we can send it to you. In this case there can be a turnaround time of about three days before we actually ship it, or it is available to collect in-store. We will do our best to keep you informed of the progress of your order at all times.
Once shipped, you can usually expect a 1-6 day delivery time using Economy Road Freight via The Courier Guy, and delivery times depend on your Area and the time of year. Shipping days displayed at Checkout are from the day your Order is dispatched from our store – not necessarily from the day you place your order. Any sizes, dimensions or weights displayed in the Additional Information Tab are for shipping purposes only and are not necessarily the actual size of the product. WE DO NOT SHIP STIHL MACHINES, THEY MUST BE COLLECTED IN-STORE. (If we need to cancel your STIHL machine order and refund you, due to you not being able to Pick Up in-store, we reserve the right to deduct the Bank Fees/Commissions incurred on the sale.)
The Cart is currently only configured to ship certain products within South Africa. If you are outside RSA please email us, we will see if we can get a quote for shipping to you, we may not be able to arrange shipping to certain countries.
INSURANCE WHILE IN TRANSIT– there are risks associated with shipping, and we take great care with packaging/preparing your product, however, although not too common, there have been hijackings of couriers in SA and they do also damage and lose parcels. Please be aware of the following:
THE COURIER GUY SHIPPING INSURANCE: as at 1 June 2022 – Insurance is now available as an option to choose on this website powered by The Courier Guy’s plugin – goods are UNINSURED while in transit to you unless you tick the ‘add insurance’ box – please arrange your own insurance if you want to instead. You will receive tracking info & a PIN to be given to the driver when taking delivery of the parcel.
PUDO LOCKERS SHIPPING (may display as a cheaper option for some smaller parcels): UNINSURED while in transit to you – please arrange your own insurance if you want this. PUDO is powered by The Courier Guy and is a locker system “Pick Up Drop Off”. We drop it in the locker for you and it will be delivered to your delivery address. You will be SMS’d a PIN when it is out on delivery to you, and will need to supply this PIN to the driver when taking delivery of the parcel. You can track your parcel using the Waybill No. – if you don’t have it, please email firstname.lastname@example.org to request it.
Sometimes we may use an alternate courier, and certain products have NO INSURANCE OPTION due to their nature, value, package size or weight, and we request that you take out your own insurance before we ship it, if you do want your goods to be insured.
Please Note: THE RISK PASSES TO YOU ONCE YOUR GOODS LEAVE OUR SHOP.